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Perspectives, Prospects of MBA HRM in Health & Hospitals

Published : Wednesday, 17 June, 2015 01:22 PM

Perspectives, Prospects And Possibilities
Dr. Tanjul Saxena
Associate Professor
Human Resource Management

The rapidly growing healthcare industry needs professionally qualified people to manage affairs and operations. People, who are equipped with managerial competencies and also understand healthcare settings. Being service sector and because of nature of services,   dependence on diverse  people is certain. To manage diverse workforce, professionally qualified managers skilled in “people dealing” are required. Thus, a functional specialization in human resource management in context of   healthcare, will be the most sought after degree by the healthcare industry to manage its “people related affairs”

Present and future times are of specialization, super specialization.  Employers wish  to spend least time and money in  training the entry level workforce and expect the young entrants to take responsibility and be accountable for results with least gestation period. All industries have their own unique nuances, of trade and trends. Healthcare is no exception. Healthcare in India is delivered through public sector,  private sector  and setups under public-private-partnership models. The health sector encapsulates public health systems like NRHM, sub-centres, Primary Health Centres, Community Health Centres, district, state and national  level  Government hospitals, Health Ministry, Health Programmes,; NGOs,  INGOs; Private sector players like  hospitals, Corporate hospitals, Charitable Hospitals; Allied Services like  Pharmaceuticals, healthcare delivery, health care support services, healthcare equipments, healthcare insurance, healthcare consultancy, tele-medicines, health tourism etc.

Since all of these have people working in the setups, the course MBA HUMAN RESOURCE MANAGEMENT IN HEALTH AND HOSPITALS, offers avenues in the HR departments and Human Resource Management roles of these setups. The degree is built around contemporary competencies required by the healthcare industry in the domain of Human Resource Management.   The course is intense and rigorous. It is designed after a lot of contemplation, research and deliberations with the key stakeholders.

The Healthcare is a high growth and developmental  sector of the Indian Economy. The medical and health services to the masses across the country, of good quality and keeping with technological innovations,  is yet a dream of successive governments post  independence . Sensitive to these needs we have large medical set ups at nodal centres across India, which are struggling to meet the ever going needs of the rising population in urban, semi urban and the rural sectors. Huge investments by the private players and  greater funds allocation by the central and state governments has retained the high focus on this sector. Thus there is a need to manage it well as also deliver uninterrupted health services.

Over the years, the health sector is also marred by acute industrial relations and administrative issues. A triangular management of high profile Doctors, medical technicians and para medical staff is not an easy job and most of the hospitals and large institutes have unresolved issues at all times severely impacting the services rendered by them. Aware of the protective labour  and ineffective civil laws, the workmen  and even doctors time and again resort to unreasonable demands/ agitations. Such situations warrant a specialist approach to deal with the issues under the gambit of applicable  service conditions, organization culture, performance delivery and the legal rights of the parties involved.

Amateur, general and short term approaches would never provide a sustained peaceful environment so much required in this sector dealing with the sensitivities of a sick people and their  family members or caregivers . It can be safeguarded only  by systematic , well defined policies, procedures and practices.  A high degree of service orientation supported by a  congenial work  environment,  appreciative of work flows and processes would always lead to success and achievement of the objectives of the establishment.

An MBA-with functional specialization in HR undergoes more generic orientation  in HR competencies which makes the candidate fit in diverse  kinds of organizations. One has wider canvas to paint one’s career in functional specialization of HR.  An MBA-Health and Hospital will have skills and competencies to work as a manager in any domain of healthcare organization or hospital like, quality, operations, marketing, knowledge management, consultancy, human resource management and like.

In contrast,   MBA-HRM in health and hospital prepares the candidate to work in HR department of health and hospital setups. Most of the first year foundation courses have the same focus as MBA health and hospital, it is the second year courses where the departure is more towards intense and rigorous grooming in HR competencies in the MBA-HRM in health and hospital course.

The degree MBA-HRM in health and hospital is specific to health and allied fields. This degree will also build  equal range of HR competencies as a plain MBA-HR, and simultaneously ground the candidates to health sector specificities.

The candidates pursuing this course will have grounded foundation  of health policy, health organizations, health services and health management in addition to human resource management specialization.

The course will offer custom-fit HR managers  to healthcare industry. The lineage tracing to the BEST University in Health and Hospital management,  The IIHMR University renders the degree  of MBA Human Resource Management in Health and Hospitals - the aura, the domain expertise and exclusivity.

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