April 04, 2017 @ 01:15 PM

April 04, 2017 @ 01:15 PM

K. J. Somaiya Institute of Management Studies and Research, Mumbai

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We don't know how to be in a queue

Post MBA exams you will be tested for WAT or Written Ability Test so it is advisable to read variety of topics. Today, you will read WAT topic “We don't know how to be in a queue” 

Lao Tzu, a great Chinese philosopher, once said, “Nature does not hurry, yet everything is accomplished”. If you look around you, you will realise that Lao Tzu’s words have a lot of meaning. It is true, isn’t it? 
 
Nature does everything in a systematic manner, without hurrying, and yet, it seems to accomplish all its tasks. So, why is it that human beings cannot accomplish things without hurrying? Let’s take the scenario of a queue. When there is a queue, human beings become impatient. They want to get ahead in line so that their work is completed quickly. We have become so busy in our lives that we cannot stand for a few minutes in a queue. 
 
In supermarkets, banks, movie theatres, airports and railway stations, no one stands in a queue patiently, enjoying the moment. In the 21st century, with the advancement of technology, most of the tasks have become automated. So, everything can be achieved at the comfort of one’s home. If you want to transfer money from one bank account to another, you need not leave your home. You can do it online. With such convenient facilities right in the comfort of our home, we have become impatient when things come to a standstill. We need to be active every time, so much so that leaving the brain unoccupied makes us nervous.
 
When standing in a queue, everyone wants to get ahead. People either push the individuals in front of them, hoping that their turn will come faster. This is not true. Pushing someone will not force the customer in front of you to complete his task faster. On the contrary, it breeds ill feelings. Time is precious, not just for you but for everyone. So, understand that time is as important to the person in front of you in a queue as time is important to you.
 
So, the next time you stand in a queue, occupy your mind so that it does not become restless. Respect the people who are standing in the queue. Understand that their time is precious. When standing in a queue, listen to some songs on your MP3 player so that time flies quickly. Do everything it takes to occupy you, but never break the unwritten code of the queue conduct. 
 

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