Mudra Institute of Communications, Ahmedabad (MICA) will be organising a three-day residential Management Development Programme (MDP) on ‘Managing Hospital Communication’ from September 4 to 6, 2013 at its campus in Ahmedabad. The MDP will be led by Dr. Nagesh Rao, President and Director, MICA.
Every health facility wishes to offer quality healthcare where health services provided to patients improve desired health outcomes. However, amidst soaring healthcare costs, suffocating time constraints, ever-increasing competition, and the pressures of using cutting edge technology, unfortunately, a critical aspect of healthcare sometimes takes a backseat – the patient. At the heart of this issue is inefficient and ineffective communication.
Effective provider-patient communication positively impacts diagnostic accuracy, patient compliance, patient safety and satisfaction, and decreased chances of litigation. Increased communication effectiveness among healthcare employees directly impacts their job satisfaction and patient health outcomes.
The three-day intensive MDP on ‘Managing Hospital Communication’ will analyse the importance of communication in providing effective healthcare and offer strategic ways to address challenges and opportunities. Participants will understand the dimensions of communication competence; understand how specific communication issues impact a healthcare facility, and how to manage them. The focus of the programme will be both on communication strategies and skills, with a stronger focus on the former.
The MDP on ‘Managing Hospital Communication’ will be useful for anyone working in a healthcare context: practitioners (doctors, nurses, pharmacists, occupational therapists, dieticians, etc.), administrators (senior management, quality team, administrative officers, etc.) policymakers, and educators.
For nominations and further details, please visit MICA website www.mica.ac.in
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